Marlow: Accomplish What Matters

 

Marlow is a professional development platform offering 1-on-1 coaching, activities, and resources to help you achieve your career goals.

We take a unique approach to coaching - combining well-timed socratic questions to help you identify any assumptions you might be making and then identify best steps forward. We use frameworks and resources to enhance the learning experience.

At Marlow, your coaching experience is 1-on-1 and completely virtual (messaging, video calls, and phone calls) to give you access to development resources in a more convenient way that is customized to your schedule, goals, and learning style.

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Our coaching plans are personalized for each user's experience and often include topics within:

The 4 Core Skills

  • Communication

    • Giving and Receiving Feedback

    • Difficult Conversations

    • Strategic 1:1s

    • Public Speaking and Leading Meetings

  • Strategic Awareness

    • Developing Your Self-Awareness

    • Active Listening

    • Mirroring

    • Techniques for Being Present

    • Understanding the Impact of your actions on Others

  • Productivity

    • Strategic Prioritization

    • Productivity and Focus

    • Best Practices for Time Management

    • Work Styles

  • Career Direction

    • Defining Success and Goals

    • Clarifying Responsibilities and Ownership

    • Managing up

    • Self-motivation and Career Mapping

Team Organizational Skills (required for all managers and leaders)

  • People Management

    • Situational Leadership & Management

    • Building a Strong Team Culture

    • Defining Expectations & Why They Matter

    • Managing for High Performance

  • Leadership

    • Personal Leadership Brand

    • Strategic Decision Making

    • Influence & Persuasion

    • Executive Presence

You can discuss these topics and reflect on other situations at work with your dedicated coach via chat in the Marlow dashboard or through regular voice or video calls. Our coaches build personalized development plans, customizing Marlow’s rich curriculum to fit your unique needs.

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The Marlow Learning Method

Our coaches will work with you to evaluate the learning within these skills through an adaptation of the Kirkpatrick Learning Evaluation framework:

  • Stage 1 - Measuring Satisfaction

  • Stage 2 - Measuring Acquisition of Knowledge

  • Stage 3 - Behaviors and Execution

  • Stage 4 - Tracking Results

Marlow’s Development Areas

At Marlow, we focus on two key development areas required for engaged and productive teams: the Four Core Skills (communication, productivity, direction and focus, and strategic awareness) and Team Organizational Skills (people management and leadership).

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Working 1:1 with your coach, you will receive a personalized development plan within these skills.

The Four Core Skills

Communication

Communication is the transmission and reception of information. It impacts every level and interaction in the business

An excellent communicator is in the habit of ensuring that information flows in all directions. This person is able to utilize effective communication to reach their goals and, therefore, the goals of the organization.

They understand the nuances of communication (in all its modes) as well as the causes of miscommunication.

Excellent communicators are intentional in their delivery and take the extra moment to understand their audience, and then tailor their message to meet the needs of that audience.

As proactive communicators, they reflect on the specific details that need to be communicated and understand the priority of each of these details.

The best communicators are also excellent listeners and skilled at asking questions in order to test assumptions and ensure that everyone is on the same page.

These individuals understand the "noise" that may be present in interactions with coworkers, direct reports, clients, and other stakeholders in the organization, and they take the extra step to reduce that noise. When you communicate effectively, you are highly aware and create a safe space for others to communicate effectively.

When your team is operating with a high number of highly skilled communicators, innovation happens more regularly, errors are identified more quickly, projects are delivered on time, and team members understand their responsibilities, gaining a clear sense of which skills they need to develop.

Individuals who excel in communication understand the goals senior leaders have set out because those goals have been communicated, and they've actually listened (listening is one of the most important skills in effective communication). More than that, individuals are explicitly instructed on what to do with this information.

These communicators also clarify their priorities and are proactive in understanding when their priorities may have shifted given the goals of the team or organization.

When you have MVP communicators in all levels of your organization, the culture shifts toward one of effective communication. Each employee is trained on how to be an effective communicator and takes a vested interest in developing others, constantly raising the bar for performance.

Communication is not one skill — it's a bucket of skills (one of our largest buckets of skills) that must be combined in order to be truly impactful.

Strategic Awareness

Strategic awareness is your ability to understand your role and the larger context in all professional situations.

Strategic awareness goes beyond self-awareness and emotional intelligence (though it does include these important skills) and into motivations, goals, and desired outcomes. A professional who is strategically aware understands the role of their self in any professional setting profoundly enough to impact their environment to reach their goals —- independent of external factors.

These individuals also have a strong sense of what motivates them to do their best work. They understand their emotional triggers and they take actions to reduce occurrences of these triggers.

Some individuals with a strong sense of strategic awareness practice systems thinking to understand the impact of their actions on others.

These team members take the extra step to understand the motivations of their coworkers, managers, and direct reports because understanding these helps make them a better communicator and stronger team member.

Strategically aware team members take the time to recognize their blindspots, and they do so by gathering feedback from others. This can be in the form of explicitly asking for feedback, or simply observing behaviors that happen after an intended action. For example, an individual who is aware is more likely to pay attention to the behavior of people in the room when their meeting is running overtime.

These individuals are able to put themselves in the shoes of those other team members and understand how, for example, a late meeting might impact the whole team.

When someone excels in strategic awareness, they are able to identify their own needs, as well as the needs of , , their manager, their team and organization. They are more proactive because they anticipate those needs.

Productivity

Productivity is the ability to perform the right work, in the right way, and in the right amount of time.

Productive professionals know how their time is used each day and can make adjustments when that time seems to be shifting away from productivity. These are the people who manage to complete fantastic work in a sustainable amount of time.

Having a strong understanding of the goals of the organization, they are also aware of how their own work is intended to push the needle in the right direction. They are organized enough to know their top priorities and confident enough to communicate boundaries when someone else tries to hijack their day.

Because these individuals value their own time and want to work as efficiently and effectively as possible, they have a heightened awareness of how they use their coworkers' time (as well as how they let their coworkers use their time)

When productive professionals work together in a team, meetings tend to be run more effectively, projects tend to be communicated more clearly, and everyone tends to know more about what is expected to happen.

They’re not superhumans. Even the most productive individuals have moments of procrastination or low motivation. The difference is that in these moments, being productive can help get reorganized, figure out where that procrastination is coming from, and course correct.

Productive professionals aren’t running around getting as much work done as possible. Instead, these individuals understand how to use their time best and get their work done in the most effective and efficient way.

Having the goals of their organization in mind, these individuals are looking for ways to help others be more productive, making the time for creativity, big-picture planning, and collaboration. They don't necessarily have a military style; they're simply aware of the way their time is being used. Time, after all, is our most powerful resource.

When a high number of productive individuals work together, the whole organization reaches results faster and with a lower cost. It really is that simple.

Focus and Direction

Focus and Direction refer a professional’s understanding of how their role and responsibilities fit into the bigger picture of the organization, as well as the bigger picture of their own career path.

Focused and directed professionals have clarity around their work and are more engaged and less stressed.

They are significantly more likely to stay motivated and productive.

Professionals at this level understand their personal perspective of what work means to them, as well as the role work plays in their life. From here, these individuals have created their own balance between work and life in a way that is fulfilling to them.

Focus helps these professionals define their purpose and career goals and connect their story in a consistent way internally and externally so they can reach their goals and a personal definition of success.

These individuals understand their responsibilities and understand how they're supposed to complete those responsibilities (i.e, they have a clear idea of what success looks like). They also see how their current role fits into their bigger career plan.

With focus and direction, these professionals ask questions about their responsibilities, take responsibility for understanding how their role fits into the bigger picture, and look for specific ways they can grow within the organization. They understand how their role plays into their larger context including their manager’s goals, team goals, company goals and overall unique personal opinions on purpose and success.

Understanding these multi-leveled connections help individuals self motivate and communicate their professional brand, strengths, capabilities, and potential to reach their goals.

Focused individuals have direction to understand the difference between purpose and passion and can build a work portfolio from a variety of jobs and positions that feels fulfilling to their professional needs.

These professionals also have the ability to articulate what motivates (and demotivates) them, knowing what type of work energizes and drains them personally, and have a clear idea of how to optimize for both to be successful.

They have a strong understanding of personal strengths and weaknesses as well as how these and gaps in these play a role in career direction and career development.

When individuals understand how their current role plays into their wider career plan (i.e., purpose for the work they're doing that goes beyond the value they're adding to the company), they're significantly more likely to stay motivated and productive.

Together, individuals with a strong career direction and ability to focus their efforts create a stronger more competitive organization and a more nurturing work environment everyone can benefit from.

After focused and directed team members manifest and request clear paths for growth, the whole organizations often transform their strategies .

These organizations sometimes start providing regular training and development opportunities, including a healthy number of personalized options (such as reimbursement for coaches, classes, and conferences when the individual can make the case that it is relevant to their own development).

 
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