The Daily Challenge: Write Emails That Bring Responses


What are good emails made from?


Write Emails That Bring Responses

Read Time: 2 Minutes

650 hours a year, 13 hours a week, or 28 percent of our office time. This is how long a typical team member spends on emails — long enough that you should worry whether those emails really bring you any closer to getting work done.

To help you make your emails as efficient as possible, we’ve outlined three quick steps you can implement starting today:

Step 1: Write a clear and concise subject line. This first step will increase the chances your email actually gets opened — which is not a given, considering how many emails your coworkers and other stakeholders are receiving every single day.

Step 2. Deliver your key point in the first paragraph. By keeping the main thought concise, clear and at the top of the email, you will make your reader’s life easier. If you have any clarifications or details to add, save them for the next paragraphs.

Step 3: State the desired outcome in the end of your message. Whether it is an email reply or a scheduled meeting, let the reader know what’s expected from them, or what your next step will be (i.e., you will follow up with a call or an office visit). If you want the reader to respond by a certain date, let them know what your deadline is. In this way, the reader will have a clear action item by the end of your email, and it will be easy for them to help you.

Pro-tip: Good writing organization can be a sign of good thought organization, and it can make the reader more prone to respond. If you have multiple thoughts or unrelated questions/comments that make it difficult to structure your email, consider sending multiple messages or moving to a collaborative doc where you can comment in-line.

Loving the Daily Challenge? Subscribe here.